Hospitality Professional

Kimia Khoramin

Front Office Specialist & Guest Relations Expert

Dedicated hospitality professional with expertise in guest relations, revenue management, and multilingual customer service. Committed to delivering exceptional experiences in luxury hotel environments.

Years Experience

Certifications

Languages

View Portfolio Contact Me

About Me

From Software to Hospitality

After completing my Bachelor's degree in Software Engineering, I discovered my true passion in the hospitality industry. Through targeted continuing education and internships, I successfully switched to the industry and have worked in renowned hotels for several years.

My experience encompasses various positions such as Receptionist, Guest Relations Manager, Night Auditor, Housekeeping Supervisor, Restaurant Staff, and Event Coordinator. I bring versatility, team spirit, and genuine hospitality to every task.

Core Skills

Guest Relations

Expert in creating exceptional guest experiences, handling complaints, and building lasting relationships with international clientele.

Property Management Systems

Proficient in Opera, Fidelio, and other PMS platforms. Combined with my software engineering background for technical problem-solving.

Revenue Management

Certified in revenue optimization strategies, demand forecasting, and pricing analysis to maximize hotel profitability.

Multilingual Communication

Fluent in Persian (native), German (B2), and English (B1), enabling effective communication with diverse international guests.

F&B Operations

Comprehensive knowledge of food & beverage management, restaurant operations, and hospitality service standards.

Event Coordination

Experienced in planning and executing hotel events, conferences, and special occasions with attention to detail.

Professional Journey

Reception & Guest Service Intern

HOTEL PAMCHAL

Oct 2021 - May 2022 · Tehran

Assistance with check-in and check-out processes
Welcoming and attending to guests
Answering guest inquiries and providing concierge support
Learning hotel booking and Property Management Systems (PMS)
Support in maintaining and managing IT infrastructure (network, hardware, software)
Contributing to maintenance and development of the hotel website
Executing web development tasks (e.g. content updates, bug fixes, layout adjustments)
Support in digital guest communication and online reservation systems

Reception & Guest Service Internship

HOTEL SETIA

Jul 2022 - Oct 2023 · Tehran

Performing check-in and check-out procedures
Friendly reception and personal guest care
Answering inquiries and providing information about hotel offerings and local attractions
Assisting with reservations and managing guest data
Operating and maintaining the hotel booking system (e.g. Opera or Fidelio)
Close collaboration with other departments to ensure a seamless guest stay
Handling guest complaints and developing solutions to increase guest satisfaction

Front Office & Guest Service Intern

PIROOZ HOTEL

Jan 2024 - Feb 2025 · Tehran

Performing check-in and check-out for national and international guests
Personal greeting and individual guest care during their stay
Receiving and handling reservations, inquiries, and complaints
Ensuring smooth front desk operations and close collaboration with other departments (e.g. Housekeeping, Maintenance, F&B)
Providing information about the hotel, tourist offerings, and local attractions
Operating and maintaining the Property Management System (e.g. Opera, Fidelio)
Managing payments, invoicing, and cash handling
Assisting with organizing guest services such as wake-up calls, transfers, and special requests
Ensuring the highest standards of service quality and guest satisfaction

Hospitality Instructor

NARENJESTAN HOTEL

Mar 2025 - Present · Izadshahr, Mazandaran

Working in the Food & Beverage department, providing excellent service for guests in restaurant and bar operations
Ensuring high standards of food quality, presentation, and customer satisfaction in a luxury hotel environment

Professional Certifications

Hotel Room Inventory Management

Dubai College of Tourism

26.07.2025

Revenue Management Availability Control PMS Systems Guest Relations

View Certificate

Food & Beverage Management

Università Bocconi

24.07.2025

Restaurant Management Business Strategy Consumer Behaviour Quality Control

View Certificate

Hotel Front Office Operations

Dubai College of Tourism

23.07.2025

Customer Service Communication Upselling PMS Systems

View Certificate

Revenue Management Fundamentals

ESSEC Business School

23.07.2025

Strategic Marketing Forecasting Data Analysis Competitive Analysis

View Certificate

Demand Management

ESSEC Business School

24.07.2025

Digital Marketing ROI Analysis Business Valuation Data-Driven Decisions

View Certificate

Hotel Distribution Fundamentals

ESSEC Business School

23.07.2025

Web Analytics SEO E-Commerce Online Advertising

View Certificate

Featured Course

Hotel Management: Distribution, Revenue and Demand Management

ESSEC Business School

27.07.2025

Strategic Marketing Financial Analysis Digital Marketing Target Market Business Modeling Hotel Operations Forecasting Asset Management Data-Driven Decision-Making Financial Forecasting Hospitality Management Stakeholder Communications

View Certificate

Hôtel "De l'étoile" - a hotel in crisis?

ESSEC Business School

27.07.2025

Financial Analysis Sales Management Hotel Operations P&L Management Hospitality Management Stakeholder Communications Demand Planning Revenue Management Presentations Market Analysis Strategic Planning Brand Management

View Certificate

Kimia Khoramin

About Me