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Hospitality Professional

Kimia Khoramin

Front Office Specialist & Guest Relations Expert

Dedicated hospitality professional with expertise in guest relations, revenue management, and multilingual customer service. Committed to delivering exceptional experiences in luxury hotel environments.

3+
Years Experience
8
Certifications
3
Languages
View Portfolio Contact Me

About Me

Kimia Khoramin

Kimia Khoramin

Hospitality Expert

From Software to Hospitality

After completing my Bachelor's degree in Software Engineering, I discovered my true passion in the hospitality industry. Through targeted continuing education and internships, I successfully switched to the industry and have worked in renowned hotels for several years.

My experience encompasses various positions such as Receptionist, Guest Relations Manager, Night Auditor, Housekeeping Supervisor, Restaurant Staff, and Event Coordinator. I bring versatility, team spirit, and genuine hospitality to every task.

Core Skills

Guest Relations

Expert in creating exceptional guest experiences, handling complaints, and building lasting relationships with international clientele.

Property Management Systems

Proficient in Opera, Fidelio, and other PMS platforms. Combined with my software engineering background for technical problem-solving.

Revenue Management

Certified in revenue optimization strategies, demand forecasting, and pricing analysis to maximize hotel profitability.

Multilingual Communication

Fluent in Persian (native), German (B2), and English (B1), enabling effective communication with diverse international guests.

F&B Operations

Comprehensive knowledge of food & beverage management, restaurant operations, and hospitality service standards.

Event Coordination

Experienced in planning and executing hotel events, conferences, and special occasions with attention to detail.

Professional Journey

F&B Staff

ESPINAS HOTEL GROUP
Bar
Mar 2024 - Today
  • Professional service of food and beverages in restaurant & advising guests on menu, wines and beverages
  • Organization and execution of banquets, events and catering
  • Ensuring smooth operations in the service area

F&B Internship

PARSIAN AZADI HOTEL
Oct 2023 - Jan 2024
  • Taking orders and serving food & beverages
  • Care and consultation of guests in the service area
  • Preparation of tables and mise en place
  • Support for events and banquets
  • Compliance with hygiene standards (HACCP)
  • Collaboration with kitchen and service team

Professional Certifications

Hotel Room Inventory Management Certificate

Hotel Room Inventory Management

Dubai College of Tourism
26.07.2025
Revenue Management Availability Control PMS Systems Guest Relations
View Certificate
Food & Beverage Management Certificate

Food & Beverage Management

Università Bocconi
24.07.2025
Restaurant Management Business Strategy Consumer Behaviour Quality Control
View Certificate
Hotel Front Office Operations Certificate

Hotel Front Office Operations

Dubai College of Tourism
23.07.2025
Customer Service Communication Upselling PMS Systems
View Certificate
Revenue Management Fundamentals Certificate

Revenue Management Fundamentals

ESSEC Business School
23.07.2025
Strategic Marketing Forecasting Data Analysis Competitive Analysis
View Certificate
Demand Management Certificate

Demand Management

ESSEC Business School
24.07.2025
Digital Marketing ROI Analysis Business Valuation Data-Driven Decisions
View Certificate
Hotel Distribution Fundamentals Certificate

Hotel Distribution Fundamentals

ESSEC Business School
23.07.2025
Web Analytics SEO E-Commerce Online Advertising
View Certificate
Featured Course
Hotel Management: Distribution, Revenue and Demand Management Certificate

Hotel Management: Distribution, Revenue and Demand Management

ESSEC Business School
27.07.2025
Strategic Marketing Financial Analysis Digital Marketing Target Market Business Modeling Hotel Operations Forecasting Asset Management Data-Driven Decision-Making Financial Forecasting Hospitality Management Stakeholder Communications
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Hôtel De l'étoile - a hotel in crisis Certificate

Hôtel "De l'étoile" - a hotel in crisis?

ESSEC Business School
27.07.2025
Financial Analysis Sales Management Hotel Operations P&L Management Hospitality Management Stakeholder Communications Demand Planning Revenue Management Presentations Market Analysis Strategic Planning Brand Management
View Certificate

Let's Connect

Ready to discuss opportunities in hospitality? I'd love to hear from you!

Send me a message

Email

kimiakhoramin@gmail.com

Phone

+98 991 364 8793

WhatsApp

+98 937 796 1994

LinkedIn

Connect with me

Website

kimiakhoramin.me

Location

Tehran, Iran